Our Services

The easiest and quickest way to reach us is by visiting our Contact Us page. Simply fill out the contact form, and we'll promptly receive and address your inquiry.

If you’re already a client, you should have login details for your personal account on our website. Log in to your account to access all your support requests, view past orders, and take advantage of special promotions.

We use a ticket-based support system primarily to avoid issues with spam filters and ensure reliable communication. In the past, we used email for support, but many clients experienced difficulties with messages being incorrectly filtered as spam or not arriving at all. Advanced spam filters often misclassify legitimate emails, leading to frustration and missed communication.

Our ticket-based support system eliminates these problems. When you submit a support request, it is directly added to your account, where you can access and track your messages at any time. For non-clients, we provide a special link to a web page where your questions and our responses are securely stored.

Additionally, our support system enhances security. We handle sensitive information, such as login details for hosting accounts, and transmitting this via email can pose security risks. Our system ensures that your login details are securely stored and accessible only by you, protecting your information from unauthorized access.

Our support service is one of the key features that sets us apart. We offer online support for 12 hours a day, Monday through Friday, from 6 AM to 6 PM GMT. Additionally, we are available on weekends to handle custom modifications for clients and perform updates to our products and websites, so you can expect a response from us during this time as well.

Generally, you can expect a reply to your inquiry within a few hours during our business hours.

If you need support outside of these hours, don’t worry—we haven’t forgotten about you. We promise to get back to you as soon as possible, typically within a few hours.

We do not offer phone support for several reasons. Our ticket-based support system is a more effective method for discussing requirements and providing assistance with web-based products.

Reasons for using a ticket-based system:

Detailed Communication: Clients often need to share specific details, such as links to websites or screenshots, which are not easily conveyed over the phone. The ticket system allows for detailed and visual communication, ensuring clarity and precision.

Archiving and Accuracy: A ticket-based system ensures that all communications are archived. This helps prevent misunderstandings and provides a clear record of discussions, which is essential for accurately addressing your needs and requirements.

Thorough Responses: Tickets give us the time to carefully consider and discuss your questions with our team. This approach allows us to provide well-thought-out answers and solutions, ensuring every aspect of your request is addressed.

Secure Information Handling: Support often involves sharing sensitive information, such as login details for servers. Handling this securely is more straightforward through written communication rather than over the phone.

Language Considerations: Many of our clients speak languages other than English. Our ticket system allows them to use tools like Google Translate, making it easier for them to communicate their needs effectively.

The time required for a custom modification varies depending on the complexity of the task. Our schedule is highly dynamic, as we handle over 300 projects each month, which means our workload can change daily.

Estimated Timeframes:

Small Changes: Modifications that require a few hours of work are generally completed within 2-5 working days or sooner.

Medium-Sized Projects: Projects that take a few days to complete are typically finished within 10-12 working days.

Large Projects: More extensive modifications or projects may take several months to complete.

We will always provide you with an estimated timeframe for your project and strive to adhere to the deadline we set. Rest assured, we are committed to delivering high-quality results in a timely manner.

We handle a wide range of projects, from small tasks that take just a few hours to large-scale endeavors requiring months of planning, design, and development. Our diverse client base includes:

Webmasters: Individuals managing single websites who need various modifications or enhancements.

Small Web Design Companies: Agencies managing multiple websites that require additional support or outsourcing of certain tasks.

Large Website Development Companies: Firms that outsource projects to us for specialized tasks or additional resources.

End Clients: Individuals or businesses seeking complete website creation or significant upgrades to their existing sites.

No project is too small or too large for us. We are equipped to handle any scope of work and are committed to delivering high-quality results regardless of the project size.

We do not provide an hourly rate for our services because it does not accurately reflect the cost of custom work. Instead, we provide a comprehensive quote based on the specific requirements of your project. Here’s why:

Why We Avoid Hourly Rates:

Project Variability: The time required for custom work can vary widely depending on the project’s complexity. An hourly rate does not account for the unique aspects of your project or the total effort involved.

Example: Imagine you receive quotes from two companies. Company A has an hourly rate of $40 and estimates 25 hours (totaling $1000). Company B charges $60 per hour but estimates 15 hours (totaling $900). If both companies offer the same services, you’d likely prefer the one with the lower total price, even if it has a higher hourly rate.

Our Pricing Approach:

Custom Quotes: We provide a detailed quote after discussing your project requirements. This quote reflects the total cost based on the scope of work, ensuring you understand the complete price upfront.

No Hidden Fees: Unless your project requirements change during development, there will be no additional charges beyond the agreed-upon price. We aim for transparency and clarity in our pricing.

If you encounter a bug in a script or website we developed for you, simply let us know, and we will address the issue promptly. Here’s what you should know:

Reporting Issues: Contact us with details about the bug, and we will investigate and fix it.

Changes by Others: If changes were made to the files we provided by you or someone else, we may need you to upload the original files. This helps us identify the cause of the bug accurately, as modifications could affect functionality.

Custom Modifications: If you’ve made additional changes to a custom script and need us to review or fix issues related to those changes, there might be a small fee. We will first assess the situation to determine the complexity of the fix and provide you with an estimate.

Our goal is to ensure your project runs smoothly, and we are here to help with any issues that arise.

We are a dynamic team of professionals aged 25 to 35, full of energy and enthusiasm. Our team members bring diverse expertise in various web technologies, and our combined skills enable us to tackle any web development project with confidence. We spend a significant amount of time in front of the computer, continually honing our craft to deliver high-quality results.

As a fully web-based business serving clients globally, we operate primarily online. Our clients are located all over the world, and only a very small percentage (less than 0.01%) would visit our office if we had one. Most of our interactions are conducted remotely due to the distances involved.

However, if you do wish to visit us, you are welcome to do so by prior arrangement.

For more details on how to contact us and why we’ve opted for a ticket-based support system rather than phone support, please refer to the FAQ section about our Support Service.